Industries. Property & Casualty. Solutions

Case Study
Customer self-service enabled with no security compromise

BEDMAS helps customers establish a smooth sales flow. A Property and Casualty insurance company retained BEDMAS to create an online quoting wizard for specialty products for the broker channel.

Recognizing the preference of most customers for self-directed research and quote browsing, the insurance company wanted to offer a more flexible, robust alternative to call centre queries, standalone excel spreadsheet quote tables and the distribution of large rating manuals.

The opportunity for customers to access immediate quotes on their own in a secure online format, the volume of queries on ratings and quotes coming into the call centre saw a substantial decrease of 80%. The impact of customer satisfaction with the new format translated into more sales without any compromise to data security.

Learn How...

Secure online environment for improved customer satisfaction

Customer self-service enabled with no security compromise

Streamline custom-collateral online ordering.